Information for Patients

Hours of Admission
  • The Retreat accepts inpatient admissions 24/7, 365-days a year. To arrange an admission call 802-258-3700.
  • Outpatient services are generally available Monday through Friday from 8:30 am to 5:00 pm. Certain outpatient programs may open earlier and/or run later. The HUB program is open seven days a week.
What to Bring
  • Insurance cards. Please be ready to provide your insurance cards and other pertinent information. If you are receiving outpatient care you will be required to provide your co-pay before each visit.
  • Clothing. If staying overnight, please bring one bag of machine-washable day wear and night wear including underwear, socks, shoes, bathrobe, and slippers. Do not bring any clothing with strings, ties, laces or belts. These include sweat pants with drawstrings, sashs, scarves, belts made of leather, cloth or metal, and laced shoes.
  • Medications. Please bring your prescribed medications with you, even though they may be sent home with a family member if appropriate.
  • Toiletries. Patients may bring the following items, if appropriate: toothbrush, toothpaste, shampoo, soap, and deodorant. Please do not bring any glass containers or anything containing alcohol such as mouthwash or cologne.
  • Personal Items. Examples include eyeglasses, contact lenses, canes, dentures, etc. NOTE: The Brattleboro Retreat is not responsible for personal items. Patients are advised to leave valuables, including jewelry, at home and not to carry more than $10 in cash. Cameras are not allowed on the units.
What Not to Bring

In addition to glass containers and items containing alcohol, patients are not permitted to bring computers, cell phones, and other handheld devices. Jewelry is also prohibited. As mentioned earlier, do not bring any type of clothing that has ties, strings or belts. These include scarves, sashes, sweat pants with a drawstring, laced shoes, and belts made of leather, cloth, or metal.

Specific programs may have additional prohibitions based on the nature of their services. Please ask an admissions coordinator for more information.

Inpatient Visiting Hours

Visiting hours are available seven days a week (in most cases). However, different programs at the Brattleboro Retreat have different policies regarding visiting hours. Please check with the appropriate nurse manager or charge nurse if you have questions. Here are some general guidelines for inpatient visiting hours:

Adult Inpatient Programs (Tyler 1, 2, 4, and Osgood 2 and 3):

  • 6:00 pm to 8:00 pm Monday through Friday
  • 2:00 pm to 4:00 pm and 6:00 pm to 8:00 pm Saturday and Sunday

Adolescent Inpatient Program (Tyler 3):

  • 4:00 pm to 8:00 pm Monday through Friday
  • 10:00 am to 7:00 pm Saturday and Sunday

Children's Inpatient Program (Osgood 1):

  • 10:00 am to 1:00 pm and 3:00 pm to 7:00 pm Monday through Friday
  • 10:00 am to 7:00 pm Saturday and Sunday
Tobacco Policy

The Brattleboro Retreat is a tobacco free campus. Patients, staff, and visitors (including volunteers, vendors, contract workers, etc.) are prohibited from using tobacco products anywhere inside Retreat buildings or on the grounds of the Brattleboro Retreat.

If you are a patient being admitted to a Retreat program you will be asked about your tobacco use, if any. This information will be shared with your treatment team. If necessary, we will work with you to help you feel comfortable without tobacco.

People making short visits to the Retreat (outpatients, family members, guests, etc.) are asked to refrain from all tobacco use as well.

Phone Calls & Mail
  • Telephones are available on every program for both local and long distance calls. Calls are free of charge.
  • Patients can send and receive mail. Any letters and packages sent by U.S. mail are delivered to and picked up from inpatient units on a daily basis. All packages must be opened in front of staff.
Meals
  • Breakfast, lunch, and dinner are served daily on the inpatient units.
  • The Retreat has a full service cafeteria for outpatients, family members, guests, etc. We also have an on-campus snack shop (Anna's Cafe).