Outpatient Clinic Patients
OUTPATIENT HOURS OF ADMISSION
Outpatient services are generally available Monday through Friday from 8:30 am to 5:00 pm. Certain outpatient programs may open earlier or run later.
FOR OUTPATIENT CLINIC APPOINTMENTS:
- Provide all insurance cards, including pharmacy/prescription cards
- Be aware of insurance deductibles and co-pays which are due prior to appointment
- Notify practice management team of any insurance, address, email, phone number (contact information) changes
- Arrive 15 minutes early to check-in at the front desk, which will include verifying current information and updating required forms and consents
FOR VIRTUAL OUTPATIENT APPOINTMENTS
- Provide all insurance cards, including pharmacy/prescription cards via email, fax or through the patient portal.
- Notify practice management team of any insurance, address, email, phone number (contact information) changes
- Be aware of insurance deductibles and co-pays which are due prior to appointment
Inpatient Information
INPATIENT HOURS OF ADMISSION
The Retreat accepts inpatient admissions 365-days a year. To arrange an admission call 802-258-3700. Please refer to our Admissions FAQs for more information.
SUGGESTED INPATIENT VISITING HOURS
Adolescents
10am – 7pm
Children
8am – 8pm
Adults
Monday through Friday, 6pm-8pm
Weekends, 2pm-4pm and 6pm-8pm
Please keep in mind that different programs at the Brattleboro Retreat have different policies regarding visiting hours. Check with the appropriate nurse manager or charge nurse if you have questions. All visitors to inpatient units will be required to pass through metal detection prior to visiting. Arrangements can be made for visitation outside of these time frames by discussing with the patient’s social worker or nurse manager.
FINANCIAL ASSISTANCE
OTHER RESOURCES
Before Your Inpatient Stay
What to Bring
INSURANCE CARDS
Please be ready to provide your insurance cards and other pertinent information. If you are receiving outpatient care you will be required to provide your co-pay before each visit.
CLOTHING
If staying for inpatient treatment, please bring 2-3 days of clothing and something to sleep in. There are washing machines available on units as well as hypoallergenic laundry soap. Do not bring any clothing with strings, ties, laces, or belts. These include sweatpants with drawstrings, scarves, belts made of leather, cloth, or metal, and laced shoes.
TOILETRIES
Patients will be provided with basic hypoallergenic hygiene products. Some items may be evaluated based on an individual’s case.
PERSONAL ITEMS
Examples include eyeglasses, contact lenses, canes, dentures, etc. Patients are advised to leave valuables, including jewelry, at home and not to carry more than $10 in cash. Cameras are not allowed on the units.
What Not to Bring
Weapons or firearms are not permitted on Retreat grounds.
Patients are also not allowed to bring glass containers, items containing alcohol, or electronic devices such as computers, cell phones, and other handheld gadgets. Cell phones, in particular, are banned from inpatient units to ensure the privacy and safety of all patients. However, telephones are available on each unit, and we encourage patients to maintain healthy communication with their external support systems. We recommend writing down important contact numbers for easy access.
Jewelry is also not permitted. Additionally, please avoid bringing clothing with ties, strings, or belts, such as scarves, drawstring sweatpants, laced shoes, or belts made of any material (leather, cloth, metal). Clothing with offensive language or harmful graphics is also prohibited.
Certain programs may have specific restrictions based on the services they provide. For further details, please consult an admissions coordinator.
Tobacco Policy
The Brattleboro Retreat is a tobacco free campus. Patients, staff, and visitors (including volunteers, vendors, contract workers, etc.) are prohibited from using tobacco products anywhere inside Retreat buildings or on the grounds of the Brattleboro Retreat.
If you are a patient being admitted to a Retreat program you will be asked about your tobacco use and can request nicotine replacement therapy. This information will be shared with your treatment team. If necessary, we will work with you to help you feel comfortable without tobacco.
People making short visits to the Retreat (outpatients, family members, guests, etc.) are asked to refrain from all tobacco use as well.
Meals
Breakfast, lunch, and dinner are served daily on the inpatient units.
Patients have access to snacks and drinks on their unit.
Phone Calls & Mail
Telephones are available on every program for both local and long distance calls. Calls are free of charge.
Patients can send and receive mail. Any letters and packages sent by U.S. mail are delivered to and picked up from inpatient units on a daily basis. All packages must be opened in front of staff.
Cell phones are not permitted on inpatient units for the privacy and safety of our patients.
