The Brattleboro Retreat is fully committed to conducting all activities in strict conformance with the ethical principles of the American Psychological Association, the Association of Social Work Boards, the New York State Education Department’s State Board for Social Work, the National Board for Certified Counselors, the National Association of Alcohol and Drug Abuse Counselors, the Vermont Board of Allied Mental Health Practitioners, the New Hampshire Medical Society, and the Northeast Multistate Division.
The Brattleboro Retreat will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Manager of Continuing Education in consultation with the members of the Brattleboro Retreat’s Continuing Education Steering Committee.
While the Brattleboro Retreat goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the Office of Continuing Education staff which require intervention and/or action on the part of the the Manager or immediate supervisor, the Vice President of Development, Communication and Outreach and Education. This procedural description serves as a guideline for handling such grievances.
When a participant files a grievance either orally or in written format and expects action on the complaint, the following actions will be taken.
1) If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The Manager of the Office of Continuing Education will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2) If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the Manager of Continuing Education will mediate. If the participant requests action, the Manager of Continuing Education will:
a) attempt to move the participant to another workshop or
b) provide a credit for a subsequent year's workshop or
c) provide a full refund of the workshop fee.
Electronic records will be kept regarding the grievance and resolution in the Office’s registration system.
3) If the grievance concerns the Brattleboro Retreat’s CE program in a specific regard, the Manager will attempt to arbitrate. Should the participant feel unsatisfied with the Manager’s response, the participant can also request a meeting with the Vice President of Development, Communication, and Outreach and Education.
Contact name: Gay B. Maxwell, LICSW
Telephone number: 802-258-6737
VP of Development, Communication and Outreach and Education: Konstantin von Krusenstiern
Telephone number: 802-258-4366
Address: Brattleboro Retreat, P.O. Box 803, Brattleboro, VT 05302