Primarilink is proud to provide a host of high-quality services including: 

• Utilization Management
• Quality Improvement
• Case Management
• Network Development & Provider Training
• 24/7 access to care, 365-days-per-year.

We are equally proud of the results we have achieved:

• Satisfaction scores exceeding 96 percent
• Successful completion of Rule 10 Triennial Review
• A strong, collaborative relationship with MVP Health Plan leading to full compliance with NCQA standards
• Rule 10 filings that exceed regulatory standards for "Utilization Management Time Frames"
• Department of Health Care Administration QI projects that involve collaborative efforts with the provider community.
• Network Development that includes face-to-face provider contact and training
• Participation in the behavioral health partnership working with the Vermont Child Health Improvement Project (VCHIP) to improve screening and referral services for adolescents with substance abuse problems
• Active involvement in Rule 10 and Act 129 Committee meetings attempting to better define ‘quality care’ indicators. This work has led to a positive working relationship with the Division of Health Care Administration, the agency responsible for the oversight of review agents in Vermont
• Positive financial performance.