PrimariLink is proud to provide a host of high-quality services including:
Utilization Management (coordinated with all medical care)
Quality Improvement (for example, pediatric office rounds, P4P and PCP trainings)
Case Management (for complex co-occurring cases)
Network Development & Provider Training
24/7 access to care, 365-days-a-year.
We Are Equally Proud of the Results We Have Achieved:
Satisfaction scores exceeding 96 percent
Successful completion of Rule 10 Triennial Review
A strong, collaborative relationship with MVP Health Plan leading to full compliance with NCQA standards
Rule 10 filings that exceed regulatory standards for "Utilization Management Time Frames"
Department of Health Care Administration QI projects that involve collaborative efforts with the provider community
Network Development that includes face-to-face provider contact and training
Participation in the behavioral health partnership working with the Vermont Child Health Improvement Project (VCHIP) to improve screening and referral services for adolescents with substance abuse problems
Active involvement in Rule 10 & Act 129 Committee meetings attempting to better define "quality care" indicators. This work has led to a positive working relationship with the Division of Health Care Administration (the agency responsible for the oversight of review agents in Vermont).